Refund Policy Last update 5 months ago

Effective Date: 01/01/2024

Welcome to Gotlancer! We understand that sometimes things don't go as planned, and we're here to make sure you have a clear understanding of our refund policy.

1. Project Cancellation and Refunds

a. Freelancer Cancellation:

• If a freelancer is unable to fulfill a project, they should notify the employer promptly.
• If the project is not initiated or is in the early stages, the employer will receive a full refund.
• If work has commenced, the refund will be prorated based on the percentage of the project that remains incomplete.

b. Employer Cancellation:

• Employers can cancel a project at any time.
• If the freelancer has not started working on the project, the employer is eligible for a full refund.
• If work has begun, the refund will be prorated based on the percentage of the project that remains incomplete.

2. Dispute Resolution and Refunds

a. Dispute Initiation:

• If a dispute arises between an employer and a freelancer, both parties are encouraged to engage in open communication to resolve the issue.
• If a resolution cannot be reached, either party may initiate a dispute resolution process through Gotlancer.

b. Refund in Dispute Resolution:

• If Gotlancer determines that a refund is appropriate based on the dispute resolution, the refund will be processed accordingly.
• Refunds will be prorated based on the project's completion status and the nature of the dispute.

3. Unauthorized Transactions

If you believe there has been an unauthorized transaction on your account, please contact us immediately at support@gotlancer.com. Gotlancer will investigate and take appropriate action to address the situation.

4. Refund Process

a. Timeline:

• Refunds are typically processed within [X] business days from the date of approval.
• The actual refund timeline may vary based on the payment method used.

b. Payment Method:

• Refunds will be issued to the original payment method used for the transaction.
• If this is not possible, alternative arrangements will be made.

5. Changes to the Refund Policy

Gotlancer reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on the Gotlancer website.

By using the Gotlancer platform, you acknowledge and agree to the terms outlined in this Refund Policy. If you have any questions or concerns, please contact us at support@gotlancer.com.

Thank you for being a part of the Gotlancer community!